REGULATORY COMPLIANCE
We strive to give the best possible service to all our clients. However if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance please contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then in accordance with the Solicitors Regulation Authority (“SRA”) requirements we operate a complaints handling process, a copy of which is available on request to our clients. Making a complaint will not affect how we handle your case. You can raise your concerns with the SRA: https://www.sra.org.uk.
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman as follows:
- Within six months of receiving a final response to your complaint, and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman please see: www.legalombudsman.org.uk.
If you are a client with whom we have made a contract by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. Should you wish to do so that service can be found at http://ec.europa.eu/odr. Our email address for this purpose is contact@newtonkearns.co.uk
OUR COOKIE POLICY
The Newton Kearns website uses cookies; these are small text files that are placed on your computer by websites that you visit. They are widely used in order to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymized data to applications like Google Analytics.
Cookies make your browsing experience better. However, you may wish to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
OUR PRIVACY POLICY
https://newtonkearns.co.uk/ is the marketing website of Newton Kearns family law firm.
Newton Kearns is the data controller of any personal or business information that you share with us. Newton Kearns is committed to protecting your privacy and keeping any information received from you in a secure manner.
PERSONAL DATA COLLECTION
Data supplied by you directly to Newton Kearns via any of the email addresses on our website will not be passed to any third party companies.
Newton Kearns may contact you using the information you have provided; either by phone, email or post. Other than correspondence regarding an enquiry or an ongoing or potential project, this may be to inform you of our services.
The collection of non-personal data is covered in our Cookie Policy.
OUR TERMS OF USE OF THIS WEBSITE
This website provides information about Newton Kearns and the services we provide. The information presented on this website is not intended as legal advice or direction, and must not be used as an alternative to a consultation with Newton Kearns. The information is intended to be informative, and so we are not responsible or liable for any error, omission, consequence, loss or damage arising from its subsequent use.
COPYRIGHT
All of the content on this website is the copyright of Newton Kearns, 2018.
All photographic, video and graphic content usage is restricted, and must not be reproduced elsewhere unless prior consent has been agreed, in writing (via email), by the company directors.
ACKNOWLEDGING THESE TERMS & CONDITIONS
Your use of this website is an acknowledgement of these terms and conditions, and you, therefore, consent to these legal notices.